Phone Calls and Fragility’s

I fear there’s only one sure answer to that question I keep asking myself. “Will this ever get better? Will I ever get better?”

My first world problems are overwhelming my feeble little mind right now. The others seem to have abandoned me in my hour of need and I’m desperately wanting / expecting Suzi to come galloping in on a white horse and save me from this, save us from me. She always manages to keep so calm, the little things slide off her like water off a ducks back and yet the same things drown me.

I’m having problems with impulsive suicidality again, after a hellish Thursday I thought I was actually improving because yesterday I felt pretty good, my car even decided to breakdown and it was still fine, I don’t even remember feeling upset or bothered at all, I don’t remember much at all actually, in hindsight maybe it wasn’t really me in the drivers seat- I’m vaguely aware of seeing my parents and borrowing Dads car but that’s about it for my recall of yesterday.

Today the plan was dropping 16 off at work and doing the groceries, so got ready, even put on makeup (it’s been a while) I dropped him off and checked my banking app to move grocery money only to find the app wasn’t working and it wanted me to call the bank for further information, so I did – and that’s when everything fell apart and I spiralled instantly back into “what the fuck is the point of living”.

When I rang the girl was lovely at first & said it’s prob just the app and I might need to reinstall it but she’d check quickly anyway. Then suddenly her whole attitude changed and she got all stern and said I’d need to go into a branch and show 100points of ID, I asked if there was an issue and she just repeated that I’d have to go to the branch.

I said that’s fine but were they open today being a Saturday? She asked for my location and the nearest open branch was over 200km away which I obviously couldn’t get to.

I started getting worried and told her I didn’t have enough fuel to get home and could she at least tell me if my bank card would still work or not despite not being able to log into the app and then she just started repeating that for ‘my privacy’ I’d have to go in to the branch today for any more information – which we had already established was impossible given it was already 11:55am (they closed at 2pm) and over 200km from me… I asked ‘generic’ questions that wouldn’t be privacy issues but she just kept saying over and over that I had to go into the branch. At this point I was triggered and in tears. She kept repeating it like a robot and rudely at that, so I ended up hanging up on her because I felt stupid, embarrassed and defeated.

Why this? Why now?

I couldn’t risk the embarrassment of filling up fuel and then my card not working, luckily one of the kids had some cash on him to cover me because by now I was crying so much I could barely drive home.

So now I won’t know until Monday WTF is going on, is my money still there? Is it safe? Has my identity been compromised? My business is attached to that account too – is its money safe? I don’t know anything and they refused to tell me any basic information.

You see, this hurts extra hard because I had a similar thing happen around a decade ago, a company made a mistake that caused me to have my name incorrectly flagged as a ‘fraud’ risk and it caused extreme emotional pain because of the severe impact it had on my credit rating that affected my ability to refinance my house and even buy a mobile phone I was totally ‘locked out’ and despite the fact I was never rude to them (directly, I was plenty angry in private) they refused to give a reason for why they wouldn’t talk to me the wouldn’t escalate my issue to a manager and most would hang up on me as soon as I gave my account number – In the end it took over 4years to fix THEIR mistake. That was so hellish and humiliating and this persons refusal to speak to me today took me right back to that heartache.

The trouble with me being in this fragile state right now is I feel ok for a bit and lull myself into a false sense of security because I somehow forget what ‘this’ feels like and I will leave the house to grocery shop or similar then a tiny trigger will just snap me back into instant crushing suicidal depression and I dissolve into a blubbering mess and forget what any other emotion even feels like.

I know this is my issue, not that of the person pulling the semi invisible hair trigger, they’re just doing what they have been instructed to do by their management- however I can’t help but think a more empathetic attitude from a phone banking customer service rep today could have saved a whole lot of heart ache even if she couldn’t have helped me.

The two reasons that I didn’t give up and commit suicide right then were I had my children in the car and it wasn’t my car because I was of course borrowing my fathers. Same thing having happened when I was on my own and I would have given up right then and there. I kind of did give up, just drove home on autopilot sobbing my heart out and climbed into bed posting an unnecessary passive aggressive tweet at the bank in question and instantly regretting it when they responded.

I have an appointment with M next week, Hubby’s on his way home so I’m ‘safe’ I am just so sick and tired of things getting difficult and once again I’m devolving into this singular option mindset. It’s just so exhausting